lanabet Privacy Protection Policy
This policy clearly explains how we collect, use, and protect your personal information.
This Privacy Policy ("Policy") describes our approach to the personal information of players who use the lanabet platform and related services ("Services"). By continuing to use our Services after reading and understanding this Policy, you confirm your agreement to it.
lanabet takes player personal information very seriously. We use SSL encryption and the latest security technology to protect your data. We never sell any personal information to third parties except as described in this Policy.
1
Information We Collect
Information You Provide Directly
We collect the following personal information when you provide it to us directly.
- Full name
- Date of birth (for 21+ age verification)
- Email address
- Phone number
- Payment account numbers (KBZPay, Wave Money, AYA Pay)
- Player PIN / password (encrypted)
- Communication records and inquiries
Automatically Collected Information
While you use our services, our system automatically records the following technical information.
- IP address
- Browser type and version
- Game history (games played, duration, results)
- Deposit and withdrawal records
- Time and method of website access
- Device type and operating system
- Access data from cookies
2
How We Collect Information
lanabet collects players' personal information through the following methods.
- Account registration: We collect personal information from the forms you fill in when opening an account on our platform.
- Payments: We collect payment-related information when you deposit or withdraw through KBZPay, Wave Money, and AYA Pay.
- Customer support: We collect communication data when you contact us via Live Chat or email.
- Gaming system: Our platform automatically records game history while you play.
- Cookies: Website access activity is recorded via cookies and used with your consent.
We do not use data purchased from unverified third parties. All data comes only from what players provide directly or from their use of our services.
3
Purpose of Using Information
To provide services
Personal information is used to manage accounts, run games, handle deposits and withdrawals, and deliver customer support.
Security and compliance
Used for fraud prevention, 21+ age verification, responsible gambling checks, and meeting local legal requirements.
To improve services
Used to optimize website performance, tailor services to player preferences, and detect technical issues.
Communication
Used to notify players of important account updates, requests, and service changes. We do not send promotional messages without your consent.
Analytics
Game records are aggregated to monitor service integrity and player safety. Player protection is the priority in doing so.
4
Disclosure to Third Parties
lanabet does not sell, rent, or transfer players' personal information to any third party. However, limited disclosures may occur in the following cases.
- Payment services: Payment providers such as KBZPay, Wave Money, and AYA Pay receive only the information necessary to process transactions.
- Legal requests: Information required by a lawful request from legal authorities must be provided in accordance with the law.
- Technology service providers: Software providers supporting platform operations may access only the data they need, under a data protection agreement we have in place.
- Responsible Gambling Organizations: When a player requests it, or when it is necessary for responsible gambling protection, we can refer them to the relevant support service.
Every service provider we work with must sign a data protection agreement and is responsible for protecting customer data.
5
Data Storage and Protection
Technical Security Measures
lanabet uses the following technologies to protect player data.
- SSL (Secure Socket Layer) encryption — protects all data transfers
- Passwords are stored using an irreversible hashing algorithm
- Payment information is stored in an encrypted database
- Access control — only authorized staff can access the data
- If suspicious activity is detected, an immediate security check is carried out
Data Retention Period
Player data is retained according to the following policy.
- Data of active account holders is retained until the account is closed
- Financial records are kept for a period required by legal obligations
- After an account is closed, non-financial data is deleted or anonymized
- If a player requests data deletion, we will action it unless there are legal restrictions
6
Cookies and Tracking Technologies
The lanabet website uses cookies and similar technologies to improve the player experience.
Types of Cookies
- Essential Cookies: These cookies cannot be disabled because they are required for the website to function correctly. They include login sessions and security checks.
- Functional Cookies: These record the player's language settings, game preferences, and display adjustments. Players can disable them, but some features may be affected.
- Analytics Cookies: These aggregate website visits and play patterns to help improve our service. If a player does not consent, these cookies will not be set.
You can delete cookies from your browser settings and manage them as you prefer. If all cookies are disabled, some website features may not work properly.
7
Player Rights
Every player has the following rights regarding their personal data.
Right to Access
You can request to view any personal data we hold about you.
Right to Rectification
You can request correction of inaccurate personal data. Some corrections can also be made directly through your account settings.
Right to Erasure
You can request deletion of your data after the legally required period has passed. Financial records can be deleted once the legal retention period has expired.
Right to Restriction
You can request that data processing be restricted while a query is being reviewed. Data use will be paused during that period.
Right to Object
You can object to the use of your data for marketing or analytics. We will respect that request and act on it promptly.
Right to Portability
You can request your data in a readable file format. This request will be fulfilled within a reasonable time.
To exercise any of these rights, you can contact us via 24/7 Live Chat through customer support, or send an email to [email protected]. We will respond and take action within a reasonable time after receiving your request.
8
Policy on Minors
lanabet services are intended for adults aged 21 and above only. We do not knowingly collect personal data from minors under the age of 21.
When opening an account, we verify the date of birth. If a user is found to be under 21, we will immediately take the following actions.
- The player's account will be suspended
- Financial records will be retained and all other data will be deleted
- Their personal information will not be used beyond its original purpose
If you suspect a minor is using our services, please contact us immediately at [email protected].
9
Policy Changes
lanabet may update this Privacy Policy when necessary. For significant changes, players will be notified in advance through the following methods.
- A notice will be posted in a prominent place on the website
- A change notification will be displayed at login
- An email will be sent via customer service (to players who have given consent)
If you continue using the service after changes take effect, you will be considered to have accepted the updated policy. If you do not agree with the changes, you may stop using the service and contact us.
The latest version of this policy takes effect on the date shown at the top of this page. If you have any questions, please contact us at [email protected].